Error Codes on Sky Q, + and Glass (2025)

Error Code

Explanation

Fix

"UHD1"This error code means that your UHD settings are not set properly. They may also have reverted to previous settings, eg: 1080p.Unplug and re-plug your Sky box. After that, go to Settings and then Set-up, then Audio and Visuals. Then up all the settings to UHD levels.Discussion topic:"Because of a technical issue your download cannot be completed. Please try again later"

When trying to download "On demand" content, a connection or stacking error occurs.

Discussion topic

There is an issue at the moment with some accounts that won't allow downloads but that usually puts up a screen saying to upgrade to view. That is solved in many cases by a call to Sky who sends a refresh signal to the viewing card.

Restart your main Sky Q box.Press theStandby button on your Remote, turn off the Q Box at mains. Wait at least 5 minutes, turn your Box on at the mains and follow onscreen instructions - press Home when screen goes blank.

If a simple reboot doesn't help, go down to Settings but don't press Select. Instead type 0 0 1,then Select to open the hidden menu.From there you can Reset Settings (you won't lose any recordings or preferences) which takes about 20 minutes. See if that helps sort things out.

"DSU_508"This is a known error that can take a few tries to fix. It often occurs when upgrading packages, which can take anywhere from 30 seconds to 4 hours to finish uploading on your viewing card.Unplug your Sky Q box from the mains and wait 30 seconds. Unplug all cables and your viewing card. Plug it all back in and go through the boot up process. If this doesn't work you may need to call for a refresh signal.150 if you have Sky Mobile or Talk or the number under "Need more help" on this page -Sky Help | Sky.com"tvq-pb-101-(5.6.0)"This error may come up on Netflix when trying to watch an episode of a show.It showswhen you’re using an AV cable instead of an HDMI to connect your Sky Q box to your TV. You need HDCP content protection to stream Netflix.

Try refreshing the app first of all. You canalso simply connect your Sky Q box to your TV using an HDMI cable instead.

If that doesn't work, go to Settings, thenSetup, thenNetwork-Advanced, and select Set Manually. This brings up a screen populated with numbers. If DNS Server says something like 192.168.0.1, change it to 8.8.8.8 and press Confirm. It will drop out for a few seconds while it reconnects. Once reconnected, turn the main box off at the wall for 30 secs, then back on again and let it reboot fully.

"50-9.410"This is an error code linked to Sky Q recordingsRestart your modem and router."mr001"mr001 is related to problems with connectivity and means you cannot access the server.

Make sure that the WiFi router is working and located in a suitable spot. Turn your router off, wait 30 seconds and turn it back on again. This will allow for a mini software update and will send through the correct IP address.

"1026"It could be the result of a temporary communication glitch between your device and Disney Plus servers.

Restart your device and router.

Click your Home button, then highlight Settings, press 0 0 1, select Apps and then select Refresh apps. This can take up to 24 hours, as it clears all caches.

"mr102"This problem usually occurs due to your mini box failing to connect to your main box.

Turn off your mini box at the wall for about 30 seconds, then turn it back on. If that doesn't work, it might not only be the mini box that has lost connection. Try switching both the mini box and the main box off at the wall for another 30 seconds, then turn the main box back on first. Wait for it fully reboot and then turn the mini box back on.

"mr104"

Multi room q box showing error MR104 meansyour mini box might be a bit too far from the main box to get a reliable signal from it.

Try going to Settings, thenSetup- Network - Reset, and at step 2 of 4 on screen, press the WPS button on the front of the main box.

"mr204"

Your mini box might be a bit too far from the main box to get a reliable signal from it.

You might need a Sky Q booster between the main box and the mini box to help the signal reach the mini better.

"83"It seems to come from using Disney Plus on your mobile or using mobile data, such as a hotspot or your data plan, or Roku devices. It could also be if you had previously another account logged onto the sky box.Log in using the original email address that is linked to the account holder. Disney will say you are no longer subscribed and tto log out. When you log out and then log back in with the new account, it should work fine."NW-2-5"This means you have a network connectivity issue, which means that your device cannot reach the Netflix service.Netflix has this handy article for troubleshooting your chosen device."DSU_529"It can be caused by an issue with your internet connection or by other applications that are interfering with the proper functioning of the app you are trying to use.Go to Settings -Setup - Network and select Reset followed by Confirm. When the box restarts press Select and then go to the closest connected Sky Q device (the main box or Booster) and press and hold its WPS button (far right) until it flashes amber.